How to support a trans person at work

When someone comes out to you as being transgender what is the best thing to say and how can you support that person?

After all, the last thing you want to do is cause any offence or upset them in any way. There are four things you might say that can potentially cause offence.


Never refer to being transgender as ‘a choice.’ Being transgender is not a choice. You wouldn’t choose to live your life in a way that risked you facing daily abuse, discrimination and prejudice.

You wouldn’t choose to undergo gender reassignment surgery and the years of anxiety and distress that arises whilst you await your surgery. Coming out as transgender, transitioning and worrying about ‘passing’ everyday, that isn’t a choice.

Protesters gather in front of the White House on July 26, 2017, in Washington, DC. Trump announced on July 26 that transgender people may not serve "in any capacity" in the US military, citing the "tremendous medical costs and disruption" their presence would cause. / AFP PHOTO / PAUL J. RICHARDS (Photo credit should read PAUL J. RICHARDS/AFP/Getty Images)

Trans people are not a burden in work or anywhere else (Getty)

Most transgender individuals describe an innate knowing that their gender identity differs from the one they were assigned at birth.

Related: Britain’s rampant transphobia has me worried for my life

Think of it like having a female brain in a male body or vice-versa. They have progressed through their life with people around them expecting them to be and act like a boy/girl, when inside they feel to be a girl/boy.

Transgender individuals learn very early on in life to hide the true person they really are so they can fit in and be accepted.

Gender dysphoria causes extreme distress. The Stonewall School Report 2017 highlighted that 48 percent of transgender people under 26-years-old have attempted suicide and 59 percent have considered doing so. More than four in five trans young people have self-harmed.

Being transgender is most definitely not a choice.

NEW YORK, NY - FEBRUARY 23: Hundreds protest a Trump administration announcement this week that rescinds an Obama-era order allowing transgender students to use school bathrooms matching their gender identities, at the Stonewall Inn on February 23, 2017 in New York City. Activists and members of the transgender community gathered outside the historic LGTB bar to denounce the new policy. (Photo by Spencer Platt/Getty Images)

Transgender individuals learn very early on in life to hide the true person they really are so they can fit in and be accepted (Getty)


Don’t use the incorrect pronouns. Rather than worry about saying the wrong thing or avoiding the person to be sure you don’t ‘get it wrong’ – ask them what pronouns to use and when they want to start using them.

Share your pronouns too. You can also use gender neutral pronouns (they/them), for instance, “I know Gina. They work in Finance.”

In the early days, you may make an occasional mistake. Correct yourself and move on. Don’t make a big deal out of it – you will just make it worse.


Don’t ask insensitive questions and say something you know will upset the person.

If they have come out to you, they have a relationship with you and trust you. Read the situation and consider what may be inappropriate to ask them.

Questions about genitals, lower surgery and sexual preferences are definite no-go conversations in the office, maybe ever. Respect that.

WEST HOLLYWOOD, CA - JUNE 09: People marching with anBi, a bisexual organization, carry a bisexual flag in the 43rd L.A. Pride Parade on June 9, 2013 in West Hollywood, California. More than 400,000 people are expected to attend the parade in support of lesbian, gay, bisexual and transgender communities. (Photo by David McNew/Getty Images)

In the early days, you may make an occasional mistake. Correct yourself and move on (Getty)


Don’t ask their previous name. They don’t identify as that gender and won’t appreciate the reminder.

Now, imagine this. You have a colleague at work that asks to speak with you. They have something they want to tell you. Something that you need to know about them. Alone together, they tell you they are transgender and are going to transition.

How do you respond?

Firstly, consider all those years they have been dealing with gender dysphoria, confusion, distress, turmoil, trauma of going through the ‘wrong’ puberty, isolation, keeping a secret and pretending to be someone else – so they can be accepted.

Next, bear in mind that coming out is not a thing to be taken lightly. That moment of coming out is a sacred one.

This is not a phase they are going through. This is the result of many sleepless nights and years of confusion, turmoil, distress, struggle and anxiety.

Related: This is the difference between gender and sexuality

That moment with you is the culmination of many hours of deliberating the exact words to use, the appropriate timing and potential reactions.

When someone ‘officially’ comes out they are not saying those words for the first time. They have practised for months, maybe years, worried about the reaction they might receive.

And finally, they have a million and one thoughts and fears running through their head right now.

Trans rights are human rights (Getty)

The fear of being rejected or being accepted and the impact it will have on their relationships (including yours). Fear of violence, prejudice, judgements and discrimination.

Anxiety about ‘passing’ and how convincing they will be to others. Fears and concerns about the medical interventions that lie ahead.

The frustration of changing legal documents and having to explain to many strangers their situation so they can successfully transition.

So, how can you support them?

Congratulate them and acknowledge their courage. It is a significant moment for them to have a conversation with you about it. Acknowledge that.

Talk to them about it. Find out more about their journey and the path they want to go down for their transition. Every individual’s transition is different.

Related: Chest binding is an integral part of the transitioning process for lots of trans men

Ask what their concerns are and how you can support them. Let them know you are there for them and if they want to talk about anything, the door is always open.

If you have any questions, ask them. Ask about pronouns, their name and when they want to start using their choice of pronouns and name. Stay clear of personal, intimate and inappropriate questions.

Be ‘normal’ with them. There is no need to change your behaviour, the way you talk to them or your work-based requests.

Congratulate them and acknowledge their courage (Getty)

If someone has come out to you, that doesn’t mean they are ready to come out to everyone. Don’t ‘out’ them to others or share information they have told you in confidence. Let them be the one to tell who they choose to tell and when they are ready.

Be their ally. Make the effort to educate yourself about trans issues – so your colleague doesn’t have to and so you can be a better ally. If someone is having an inappropriate conversation about them, speak up. If you notice any form of discrimination, report it. If someone is asking them inappropriate questions, tell them.

Relax about same-sex spaces (such as the bathrooms). Welcome them into those areas.

Related: Transgender prom queen makes history

Invite them along to same-sex events. That way they won’t have to feel uncomfortable asking if they can come along.

Celebrate with them on international and national transgender holidays, such as International Transgender Day of Visibility – 31st March 2018.

Remember, coming out and transitioning is a big step for an individual.

When transitioning there are lots of decisions to make. This can be stressful for the individual but it can also be very exciting for them as they are able to act and move towards a more authentic self. No more hiding and pretending to be someone they are not.

You are about to get to know the real and true person that has been bursting to free themselves.

GLASGOW, SCOTLAND - AUGUST 19: A participant holds a sign saying "Trans and Proud" during the Glasgow Pride march on August 19, 2017 in Glasgow, Scotland. The largest festival of LGBTI celebration in Scotland has been held every year in Glasgow since 1996. (Photo by Robert Perry/Getty Images)

Being transgender is not a choice (Getty)

Need Support With Trans, Non-Binary and/or LGBT+ Issues In Your Organisation?

Gina is available to speak to your team and deliver bespoke workshops on Trans, Non-Binary and LGBT+ issues in your workplace.

Gina specialises in LGBT inclusion strategy, transgender and non-binary issues and bringing your whole self to work.

Examples of workshops delivered:

1. How to Support A Trans Co-Worker: tips and strategies to support a transgender co-worker – before, during and after transitioning.

2. Bringing Your Whole Self To Work: focusing on how to be authentic and bringing all of your true self to work.

3. Supporting Non-Binary Employees: tips and strategies to support non-binary employees at work.

4. Specialist Support: I work with your organisation to support individuals who are/have come out at work, their teams and the HR department during transition (making sure you have policies in place to support etc).

For more information about the work Gina does around Trans, Non-Binary and LGBT+ Issues visit Gina Battye’s website

Gina Battye is described as “The Best of Louise Hay and Ellen DeGeneres”, Gina Battye is an internationally sought-after LGBT authenticity coach, celebrity interviewer, TV show host and award-winning LGBT speaker.

Working with clients (both through 121 support and through group training and workshops) Gina, the leading voice for LGBT self-help, is on a mission to help more of the LGBT community live their authentic lives.

Find her at and chat with her on Facebook and Instagram.